Terms of service

SitNotes provides client and pet care profiles, owner confirmation links, bookings, visit checklists, owner report cards, report photos, and vaccination record tracking for independent pet sitters. It is not veterinary advice and is not a complete scheduling, invoicing, payment, GPS, payroll, or team-management platform.

You are responsible for your account credentials, the accuracy and lawfulness of information you enter, and sharing public links only with intended recipients. You may not probe, disrupt, reverse engineer, or use SitNotes to access another account's data.

Free includes up to 3 active client households and one sitter account. Pro costs $19 per month or $190 per year and includes unlimited active client households, automated vaccination reminders, and custom report branding. There is no Pro trial.

Pro is a recurring subscription processed by Lemon Squeezy as the payment provider and merchant of record. Cancelling stops future renewals. Pro access continues through the verified paid-through date, then the account returns to Free.

Downgrade does not itself delete your account or care records. Existing records and enabled public report links remain available, Pro-only rendering and automation stop, and the Free 3-active-household limit applies to new creation and unarchiving.

Confirmation and owner-report links are intended for people with the link. Automated vaccination reminders are transactional emails sent to the sitter's saved support or account email when enabled on an eligible Pro account.

Account closure is different from a plan downgrade. Account deletion is initiated through Clerk-managed account controls or SitNotes support; SitNotes does not expose a separate public deletion endpoint. Deleting the authentication account disables SitNotes access and shared links immediately, cancels future subscription renewal without issuing an automatic refund, and starts a 30-day support recovery period. After that period ends, care data is queued for permanent deletion through our scheduled cleanup process, subject to narrowly required billing, security, and operational audit records.

Refund eligibility is not promised by these terms. See the refund policy and contact support for billing or service questions.